{"id":2085,"date":"2024-12-25T10:16:02","date_gmt":"2024-12-25T10:16:02","guid":{"rendered":"https:\/\/spitexlagomaggiore.ch\/questions-frequemment-posees\/"},"modified":"2025-02-14T06:11:23","modified_gmt":"2025-02-14T06:11:23","slug":"questions-frequemment-posees","status":"publish","type":"page","link":"https:\/\/spitexlagomaggiore.ch\/fr\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"\t\t
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Foire aux questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tNous avons rassembl\u00e9 les questions les plus fr\u00e9quentes sur notre service de soins \u00e0 domicile. Les r\u00e9ponses vous aideront \u00e0 mieux comprendre comment nous travaillons et comment nous pouvons prendre soin de vous ou de vos proches.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Qui peut faire appel au service d'aide et de soins \u00e0 domicile ?<\/span>\n\n \n
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Notre encadrement s'adresse \u00e0 tous les r\u00e9sidents ou non-r\u00e9sidents \u00e2g\u00e9s de plus de 16 ans qui ont besoin d'aide en raison d'une maladie, d'un accident, d'un handicap, de l'\u00e2ge ou de difficult\u00e9s socio-familiales.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Comment activer le service d'aide et de soins \u00e0 domicile ?<\/span>\n\n \n
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\n Il vous suffit de nous appeler \u00e0 notre bureau aux heures indiqu\u00e9es, de nous envoyer un e-mail ou de remplir le formulaire de contact sur ce site. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ?<\/span>\n\n \n
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Les donn\u00e9es sensibles concernant nos utilisateurs sont soumises au secret professionnel. Cependant, nous devons souvent collaborer avec les autres professionnels qui vous assistent pendant votre traitement. Pour poursuivre le traitement, nous sommes en outre tenus de transmettre les documents n\u00e9cessaires \u00e0 votre caisse d'assurance maladie. Le cabinet m\u00e9dical cantonal peut \u00e9galement consulter votre dossier m\u00e9dical si n\u00e9cessaire.<\/p>

Pour ces raisons, nous avons besoin de votre accord pour la transmission des donn\u00e9es pertinentes pour le traitement.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Quels sont les collaborateurs qui se pr\u00e9senteront \u00e0 mon domicile ?<\/span>\n\n \n
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\n La premi\u00e8re \u00e9valuation est toujours effectu\u00e9e par une infirmi\u00e8re. Ensuite, les professionnels interviennent en fonction des besoins. Tous les membres du personnel se pr\u00e9sentent en uniforme et sont munis d'une carte d'identit\u00e9. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n J'ai besoin d'\u00eatre transport\u00e9 chez le m\u00e9decin. Puis-je compter sur votre service ?<\/span>\n\n \n
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\n En r\u00e8gle g\u00e9n\u00e9rale, nous ne sommes pas habilit\u00e9s \u00e0 transporter les usagers. Adressez-vous \u00e0 nos collaborateurs ou appelez notre bureau afin que nous puissions vous orienter vers le service appropri\u00e9. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Je dois contacter le service d'aide et de soins \u00e0 domicile en dehors des heures de bureau. Comment puis-je le faire ?<\/span>\n\n \n
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\n Notre service est disponible 7 jours sur 7. En dehors des heures de bureau, il vous suffit de composer notre num\u00e9ro de t\u00e9l\u00e9phone. Une op\u00e9ratrice r\u00e9pondra \u00e0 votre demande et la transmettra \u00e0 notre personnel soignant. Vous serez ensuite rappel\u00e9 dans les plus brefs d\u00e9lais. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Comment les interventions sont-elles factur\u00e9es ?<\/span>\n\n \n
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\n Les prestations des cat\u00e9gories Conseil et instruction, Examen et traitement et Soins de base sont factur\u00e9es directement \u00e0 l'assurance de base et vous en recevez simplement une copie.\n\nToutes les prestations qui ne sont pas reconnues par la loi sur l'assurance-maladie (LaMal), comme par exemple les prestations m\u00e9nag\u00e8res, vous sont factur\u00e9es directement. Vous pouvez toutefois envoyer la facture \u00e0 votre assurance compl\u00e9mentaire ou, en cas de prestations compl\u00e9mentaires, \u00e0 l'organisme comp\u00e9tent. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Puis-je r\u00e9duire ou augmenter la fr\u00e9quence de vos interventions ?<\/span>\n\n \n
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\n En concertation avec votre m\u00e9decin traitant, les interventions de notre personnel peuvent \u00eatre adapt\u00e9es \u00e0 vos besoins et \u00e0 vos exigences, en fonction de votre \u00e9tat de sant\u00e9. Si vous souhaitez modifier les prestations, vous pouvez en discuter avec votre personnel soignant. <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Un de vos collaborateurs doit venir, mais je ne serai pas pr\u00e9sent en raison d'une autre obligation. Que dois-je faire ?<\/span>\n\n \n
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\n S'il ne s'agit pas d'une urgence, nous vous prions de nous en informer au moins 24 heures \u00e0 l'avance. <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Foire aux questions Nous avons rassembl\u00e9 les questions les plus fr\u00e9quentes sur notre service de soins \u00e0 domicile. Les r\u00e9ponses […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2085","page","type-page","status-publish","hentry"],"yoast_head":"\nQuestions Fr\u00e9quentes | FAQ Soins \u00e0 Domicile | Spitex<\/title>\n<meta name=\"description\" content=\"R\u00e9ponses aux questions courantes sur les soins \u00e0 domicile, co\u00fbts, services et couverture d'assurance \u00e0 Locarno. 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